Privacy Policy

1. Introduction

PLATE! ("we", "us", "our", or "Service") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information: We collect personal information you provide directly, including:

• Email address and password (for account creation and authentication)
• Name and display name
• Player age band and sport selection
• Subscription and billing information
• Training preferences and skill emphasis areas

Video Data: We collect video content you upload or record for mechanics analysis, including:

• Raw video files (Hitting, Pitching, Throwing, Fielding, Running)
• Movement type and session metadata
• AI-generated pose estimation and biomechanical analysis data
• Performance scores and coaching feedback

Usage Data: We automatically collect data about how you interact with the Service:

• Training plan completion rates
• Daily note submissions and AI feedback history
• Progress metrics and performance trends
• Device type, browser, and IP address (for security)
• Login timestamps and feature usage patterns

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: Generating personalized daily training plans, AI video analysis, mental coaching, and performance tracking
• Improvement: Analyzing usage patterns to improve the Service and user experience
• Communication: Sending you updates, feature announcements, and support communications
• Legal Compliance: Complying with applicable laws and regulations
• Security: Detecting fraud, abuse, and unauthorized access
• Analytics: Understanding user behavior to develop better features (aggregated and anonymized)

4. Sharing Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• With Coaches/Organizations: If you grant coach access or join an organization, that coach or organization admin can view your player profile, progress, and notes
• With Service Providers: Third-party vendors (e.g., payment processors, cloud storage providers) who assist in operating the Service under strict data protection agreements
• Legal Requirements: When required by law, court order, or government request
• Safety: When necessary to protect the rights, privacy, safety, or property of users or the public

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encrypted transmission of sensitive data (HTTPS/TLS)
• Secure password hashing and authentication
• Regular security assessments and monitoring
• Restricted access to personal information on a need-to-know basis

However, no method of transmission over the Internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information and video data for as long as your account is active or as needed to provide the Service. You can request deletion of your account and associated data at any time, subject to legal retention obligations.

7. Children's Privacy

PLATE! is designed for users ages 10-21. For users under 13 (or the applicable age of digital consent in your jurisdiction), we require parental consent before collecting personal information. For users ages 13-17, we limit the collection and use of information as required by applicable laws.

Parents/guardians who believe their child's information has been collected without proper consent may contact us immediately at support@plateapp.com.

8. Your Rights and Choices

Access & Portability: You can request access to your personal information and download your data in a portable format.

Correction: You can update or correct your account information through your account settings.

Deletion: You may request deletion of your account and associated data, subject to legal retention requirements.

Opt-Out: You can opt out of marketing communications at any time, though we will continue to send service-related notifications.

To exercise any of these rights, contact us at support@plateapp.com.

9. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any information.

10. California & GDPR Compliance

California Residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information is collected, to delete it, and to opt-out of its sale. We do not sell personal information, and you have the above rights as outlined in Section 8.

EU Residents: Under the General Data Protection Regulation (GDPR), you have additional rights including data portability, the right to object, and the right to lodge a complaint with your data protection authority.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date above. Your continued use of the Service after any modifications constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@plateapp.com
Address: PLATE!, Inc.
United States